Frequently Asked Questions
Event Hours
Dates and times for 2024 will be announced soon.
Rain or Shine
The event will take place rain or shine. No refunds will be given unless the event is canceled.
Will Santa Be Available for Photos?
Yes! Santa will be at the Enchanted Village every night and would love to get a photo with you! We suggest making a $20 donation, which will support lifelong homes for people with developmental disabilities.
Where Can I Park?
Enchanted Village guests may park for free at Steele Canyon High School (12440 Campo Rd, Spring Valley, CA 91978). Once you have arrived, follow signs for the event and walk or take a tractor train to the entrance of Enchanted Village (less than 500 feet).
Note: Unfortunately, the train is not wheelchair accessible, but we do have ADA parking (see below).
Is the Event ADA-accessible? Can I Bring a Stroller?
The event is ADA-accessible. There are dirt and concrete paths throughout the Enchanted Village, as well as ADA bathrooms. Please see parking instructions below for ADA parking information. Strollers are permitted as well.
ADA Parking/Drop Off & Pick Up:
For guests who are unable to walk from Steele Canyon High School or take the tractor train, we offer ADA parking and a pick-up/drop-off area. Guests who park in this area will be required to have an Enchanted Village parking permit. To request a permit in advance, please email Travis Heath at theath@noahhomes.org or call 619-660-6200 x175. Staff onsite will also be available to provide ADA Parking Permits.
What Are the Ages for Child Tickets?
Children ages 2-12 require a “Child” ticket for the event; ages 13+ require an “Adult” ticket.
Can I Change the Date of My Ticket?
Changes to your ticket date can be made up to 48 hours before the scheduled time on your ticket.
Can I Buy Tickets at the Door?
We encourage you to pre-purchase tickets here. This is a cashless event, so if you choose to purchase tickets at the door, please be prepared to provide your credit card information. A sell-out is possible, and priority will be given to those who purchased tickets in advance.
Can I Make a Donation?
Thank you for supporting Noah Homes and all people with developmental disabilities by purchasing your tickets & your donations. We encourage you to make a donation at one of the many donation boxes throughout the Enchanted Village via cash, Venmo, or credit card.
How Do I Find Out What’s Happening at Enchanted Village?
View our Schedule page to see an overview of upcoming entertainment, event listings, and food options for each night. Browse our website to learn about the exciting attractions, entertainment, and events at Enchanted Village. Don’t miss out on any of the magic! You can also sign up to receive updates via email here.
Our Reindeers Are Allergic to Smoke!
The Enchanted Village is a no-smoking, no-vaping event. Cigarettes, cigars, pipes, and e-cigarettes are not allowed. The Enchanted Village does not have designated smoking areas.
What Items Are Restricted?
The following items are PROHIBITED at the Enchanted Village: Outside Food, Knives/Guns/Weapons, Drugs & Drug Paraphernalia, Pepper Spray, Laser Pointers, Alcohol, Cigarettes, and e-cigs.
No Pets Allowed (Except Service Animals)
Noah Homes supports service animals required for a person's disability to be used at the Enchanted Village. Pets, comfort animals, and/or emotional support animals will not be allowed at the Enchanted Village.
Reporting a Lost Item
If you lose something at The Enchanted Village, please call 619-660-6200 x175 and leave a voicemail.
Be sure to:
Describe the lost item, using as much detail as you can.
Include the date you attended the Village.
Speak clearly.
Leave your name and phone number. Speak slowly enough so that we can write down your phone number.
Spell your name if you think that will help us to find your records.
If you lost a cell phone, please include the phone brand (such as Samsung, iPhone, etc.) and the phone service (such as AT&T or Verizon), as well as any other information that will help identify your phone (such as a distinctive case or custom decoration).
If you lost keys, please include information such as an approximate number of keys; if it is a keyless fob; whether they are car, home, or office keys; and whether there is a key ring decorative item. If so, describe the decorative item; and other detailed information that will help us identify which set of lost keys are yours.
Notice of Filming & Photography
When you enter the Enchanted Village (EV) event, you enter an area where photography, audio, and video recording may occur. By entering the event premises, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, webcasts, promotional purposes, telecasts, advertising, inclusion on websites, social media, or any other purpose by EV and its affiliates and representatives. Images, photos, and/or videos may be used to promote similar EV events in the future, highlight the event, and exhibit the capabilities of EV. You release EV, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication and use of interviews, photographs, computer images, video and/or sound recordings. By entering the event premises, you waive all rights you may have to any claims for payment of royalties in connection with any use, exhibition, streaming, webcasting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such use, exhibiting, broadcasting, webcasting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by EV or the person or entity designated to do so by EV. You have been fully informed of your consent, waiver of liability, and release before entering the event.